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Frequently Asked Questions

Orders ship via UPS,USPS,DHL or FedEx. Tracking numbers will be provided in your shipping confirmation email.

Returns are accepted for 30 days from the purchase date according to our refund policy. Just email us directly and we’ll take you through the process. sales@artisancutlery.net

For replacement hardware please contact: service@artisancutlery.net Please be advised that we will require an image of your damaged hardware in order to replace it. In the case of replacement parts that do not fall under our warranty there may be an additional charge.