Return Policy
Artisan Cutlery/CJRB Return Policy
If you are unhappy with your Artisan Cutlery or CJRB purchase
you may return the item for a full refund of the purchase price of the item
within 30 days of purchase. Items returned in this was must be in new condition
in order to qualify for a full refund. Items purchased outside of the 30-day
window may be returned after an assessment of your case by our warranty
department. Defective products, incorrect items, and products damaged upon
arrival may be returned within the same 30-day period for a replacement. We
will not accept returns with shipping labels attached directly to product
packaging. Refunds will be processed through PayPal.
In order to begin your return process, please email sales@artisancutlery.net with:
·
Your issue with your item
·
The model number of the item
·
A picture of the item (with pictures of
the damage if requested)
·
Your name and address
Please ship these items to:
Artisan Cutlery
13089 Peyton Drive #C 618 . Chino Hills, CA
91709
(669)213-9734
Please include an image or screenshot of
your tracking information after shipping out your item and we will send you a replacement
as soon as we can.
If you have any additional questions
please contact us at: