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Return Policy

Artisan Cutlery/CJRB Return Policy

 

If you are unhappy with your Artisan Cutlery or CJRB purchase you may return the item for a full refund of the purchase price of the item within 30 days of purchase. Items returned in this was must be in new condition in order to qualify for a full refund. Items purchased outside of the 30-day window may be returned after an assessment of your case by our warranty department. Defective products, incorrect items, and products damaged upon arrival may be returned within the same 30-day period for a replacement. We will not accept returns with shipping labels attached directly to product packaging. Refunds will be processed through PayPal.

 

 

In order to begin your return process, please email sales@artisancutlery.net with:

·       Your issue with your item

·       The model number of the item

·       A picture of the item (with pictures of the damage if requested)

·       Your name and address

 

Please ship these items to:
Artisan Cutlery

13089 Peyton Drive #C 618 . Chino Hills, CA 91709

(669)213-9734

 

Please include an image or screenshot of your tracking information after shipping out your item and we will send you a replacement as soon as we can.

 

If you have any additional questions please contact us at:

sales@artisancutlery.net